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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Darryl Moore

December 6, 2024

5  out of  5
rating by Darryl Moore
"I love Carrington! She always takes care of everything for us fast! 10/10 recommend"
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K Real

December 6, 2024

5  out of  5
rating by K Real
"Excellent customer care protocol"
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Birdia Gray

December 6, 2024

5  out of  5
rating by Birdia Gray
"Kelly was very patient and listened to you."
We responded:
"Thank you so much for the 5 Stars! Kelly is a great asset to our team, thank you for taking the time to show her some love!"
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Christopher Gill

December 5, 2024

5  out of  5
rating by Christopher Gill
"I had an excellent experience! They were fast and efficient"
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Debra Greenhaw

December 4, 2024

5  out of  5
rating by Debra Greenhaw
"The staff was very nice and helpful, Melissa was extremely helpful and kind with my transfer of insurance 😊 I'm in good hands now 😁"
We responded:
"Thank you for taking the time to give Melissa and our office such a great review, and we always love 5 stars! Thank you for choosing us. :)"
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Rita Nugent

November 21, 2024

5  out of  5
rating by Rita Nugent
"Betsy Thomson State Farm is exceptional! The team is friendly, knowledgeable, and always ready to help with any insurance needs. Betsy goes above and beyond to ensure her clients are well-informed and comfortable with their policies. Highly recommend for anyone looking for reliable insurance services!"
We responded:
"Thank you so much, Mrs. Rita, for your amazing review! We're thrilled to know you feel well taken care of with us. Insurance can be confusing, and we're here to help. We're glad you find our office knowledgeable in our field—it's what we strive for. Thank you again for your 5-star review!"
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Marilyn Morris

November 19, 2024

5  out of  5
rating by Marilyn Morris
"Melissa was very nice and knowledgeable about the insurance I needed. I am satisfied with the service I received."
We responded:
"Marilyn, we are so happy you are happy! Melissa knows her insurance. She loves making sure our customers are taken care of! Thank you for taking the time to give her some love, and for the 5 stars."
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Brooke Sloan

October 24, 2024

5  out of  5
rating by Brooke Sloan
"Process was quick and simple from start to finish. The staff were super friendly and kind throughout the whole process. They're a breeze to work with."
We responded:
"Brooke, thank you so much for the sweet review! We love knowing that our customers are happy with our staff, and that the process was smooth! Thank you for taking the time to leave us a review and for the 5 stars! "
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Brandi Tate

October 17, 2024

5  out of  5
rating by Brandi Tate
"Mrs.Melissa was such a great help to me & so polite answering all my questions so patiently, I’m so happy I decided to join State Farm!"
We responded:
"Brandi, thank you for leaving us such a nice review! Our team wants to answer all your questions, call us any time! Thank you again for choosing our office!"
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Justin Wiggins

September 16, 2024

5  out of  5
rating by Justin Wiggins
"Very professional and courteous. Easy to work with, the best customer service I have had!"
We responded:
"Justin, wow! Great customer service is what we strive for the most. Thank you so much for the 5 Stars! We look forward to providing that same great service for many years to come!"
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Pamela Jones

July 31, 2024

5  out of  5
rating by Pamela Jones
"Insurance representatives was very professional and did not rush me into any decision about the insurance."
We responded:
"Thank you for the review and 5 stars, Pamela! I’m so glad we were able to get your insurance needs taken care of, and make the process easy for you! "
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Josh Pope

July 23, 2024

5  out of  5
rating by Josh Pope
"Very professional and knowledgeable...helped me get the policy that I needed...great service"
We responded:
"Josh, thank you so much for taking the time to leave us a review, and for the 5 Stars! We work hard to ensure our customer service is top notch, so it makes us feel great when we hear it from our customers! "
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Julian Barthel

June 20, 2024

5  out of  5
rating by Julian Barthel
"Was very kind and helpful explaining and meeting my needs"
We responded:
"Julian, thank you for the awesome review! I am so happy we were able to help and find coverage that best fits your needs! "
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Beatriz Towne

May 22, 2024

5  out of  5
rating by Beatriz Towne
"Great customer service at the front desk and also the Agent, Melissa was very nice, kind and professional, she provided all the information I was looking for. Thank you :)"
We responded:
"Beatriz, thank you so much for the wonderful review! I am so happy Melissa was so helpful and able to get you all or the information you were looking for! "
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Jessica Rice

April 22, 2024

5  out of  5
rating by Jessica Rice
"Melissa LaDuke has been absolutely amazing and has left me we a good impression of State Farm. Her response time and dedication to answering questions and getting me what I needed was very fast and efficient. I didn't feel like they tried to oversell me on anything or put pressure on us. The rate we got was a great deal cheaper than other quotes we gotten and their coverage was just as good. Overall, I would definitely recommend."
We responded:
"Jessica, thank you for such a wonderful review! I am so happy Melissa was so helpful and able to get you the coverage you need as a cost that best suits your budget! "
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Tessa Wilson

April 18, 2024

5  out of  5
rating by Tessa Wilson
"I spoke to Melissa Laduke and I requested an insurance quote for my home and 2 vehicles. She called me back within 20 minutes with the information that I requested. I was impressed with how helpful and knowledgeable she was about their products and services. State Farm offered me better coverage on my home, and vehicles at a lower rate. Changing from one company that you’ve been with for over 20 years to another company is a big decision, but Melissa made it so much easier than I anticipated. I signed my documents by email and she told me about two services that I didn’t even know they offered that I will be following up on. I appreciated her sincerity and genuine concern for me."
We responded:
"Tessa, thank you for such an incredible review! I am so happy Melissa was able to help with your home and auto insurance! Change can be overwhelming so I am glad she was able to support you! Welcome to our State Farm family! "
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Tamia Dandridge

April 3, 2024

5  out of  5
rating by Tamia Dandridge
"They were very friendly and helped me get everything situated with no problems at all."
We responded:
"Tamia, thank you for such a great review! I am so happy we could help! "
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Keith Walker

March 16, 2024

5  out of  5
rating by Keith Walker
"Very friendly"
We responded:
"Keith! Thank you for the wonderful review! "
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Frankus Johnson

March 14, 2024

5  out of  5
rating by Frankus Johnson
"Been with them for years Good friendly customer service. Beautiful women with beautiful hearts. I tell everyone to give them a call first."
We responded:
"Frankus, you are always so sweet! We are so happy that you refer your friends and frailly to us! Great customer service is what we love to hear. Thank you for the 5 Stars!"
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TD D

March 13, 2024

5  out of  5
rating by TD D
"Very helpful, they go above and beyond getting you insured. Nice and professional workers."
We responded:
"Thank you so much for taking the time to leave us a review and for the 5 Stars! It makes us so proud to know that you feel that way about out office! We love our job, and we love to hear that our happy customers are happy. "
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kim mahan

March 9, 2024

5  out of  5
rating by kim mahan
"I had a great experience and I really appreciate it"
We responded:
"Kim, thank you for the great review! "
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Desmond Deshaun

February 27, 2024

5  out of  5
rating by Desmond Deshaun
"and the award for “best insurance agency in town” goes to…Betsy Thomson and the rest of the lovely ladies at this office! They’re always bright and cheerful whenever you come in contact with them, whether it be by phone or in person, You can always guarantee that you’re going to be well taken care of when it comes to this agency."
We responded:
"Desmond, Thank you so much for the incredible recognition! We're truly honored to receive the title of "best insurance agency in town." Your kind words mean the world to us. It's always a pleasure to serve you, and we're thrilled to hear that our team's bright and cheerful demeanor has made a positive impact on your experience, whether it's over the phone or in person. Ensuring you feel well taken care of is our top priority, and we're committed to continuing to provide excellent service. If you ever need anything, please don't hesitate to reach out."
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Jocelyn O'Mealia

February 23, 2024

5  out of  5
rating by Jocelyn O'Mealia
"Samantha has been great to work with! I needed to find new insurance coverage for our home and vehicles and Samantha was very polite, patient and helpful throughout the whole process. I was very pleased with the service received and happy I made the decision to make the switch for our family. Definitely feel like we are in good hands! ❤️"
We responded:
"Jocelyn, thank you so much for such a heartfelt review! I am so happy Samantha was so helpful and able to get you the coverage you needed! "
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Trent Richardson

February 22, 2024

5  out of  5
rating by Trent Richardson
"Friendly staff that takes care of you and prompt on claims"
We responded:
"Trent, thank you for the great review! "
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John Hammock

February 22, 2024

5  out of  5
rating by John Hammock
"Samantha was very helpful in getting my policy started. She stayed with the process from start to finish. I am very satisfied. 2 👍🏻👍🏻 up.. Looking forward to being apart of the family.."
We responded:
"John, thank you so much for the review and the 5 stars! Samantha is pretty amazing, along with the rest of my crew. We are happy to hear you had a great experience, and we look forward to helping protect what is most important to you for many years to come!"